SOP and Bank Detail

Standard operating procedures provide the policies, processes and standards needed for the organization to succeed. An SOP is a procedure specific to your operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just your own standards for running your business.

1. Modes of banking available with Customer & SGCARE Direct Sellers

   SGCARE INDUSTRIES PRIVATE LIMITED (‘SGCARE’) provides its direct sellers following modes and facilities to deposit their funds for billing or advance for future billing. These facilities are secured and SGCARE direct seller(s) can utilise these facilities for billing of SGCARE Products. SGCARE will check the transaction internally whether the transaction amount is received or not. Once confirmed, product(s) shall be delivered to the customer/direct seller.

   1. Billing through SGCARE website

      Direct Seller can login into his account on SGCARE website (www.sgcareindia.com) and place order there at for which payment can be made through payment gateway using Net Banking, UPI, and QR Code

   2. Credit Card/Debit Card at SGCARE Lucknow Office, Gorakhpur Office, and Wellness Centres Customer/Direct Seller can deposit funds at various SGCARE Lucknow, Gorakhpur, and Wellness Centres by swiping their Credit / debit
   3. UPI, QR Code at SGCARE Lucknow Office, Gorakhpur Office, and Wellness Centres Customer/Direct Seller can use the UPI, QR Code facility for billing at above mentioned offices and Wellness Centres. SGCARE VPA or Virtual Payment Address ID (also called as Unified Payments Interface ID or UPI ID) is: 021405007098@icici

      

   4. Demand Draft & Net Banking (NEFT, RTGS, and IMPS)

      Customer/Direct Seller can use below mentioned bank to deposit their Demand Draft and can also use their Net Banking to transfer funds online through NEFT, RTGS, and IMPS into SGCARE bank account. Details of SGCARE Bank A/c is as mentioned below:

      ICICI BANK
      3/64, Vivek Khand, Gomti Nagar, Lucknow- 226010, Uttar Pradesh Bank Account Number: 021405007098
      NEFT/RTGS IFS Code: ICIC0000214
      Customer Care Number: 1860 120 6699

2. CASH**

   Customer/Direct Seller can purchase company’s products by paying cash at SGCARE Lucknow, Gorakhpur Offices and in Wellness Centres.

   **Important: SGCARE does not accept cash greater than ₹1,99,999/- (Rupees One Lakh Ninety-Nine Thousand Nine Hundred Ninety-Nine Only) in one financial year. This is in terms of provisions of Income Tax Act, 1961. Cash is not accepted towards security deposit for opening SGCARE Wellness Centre or Franchisee Point.

3. Procedure of Cancellation of Payment

   In case direct seller desires to return the products in accordance with Company’s Product Return Policy, then he/she has the option to take back refund (excluding GST, cash up to ₹1000/-). If refund back amount is more than One Thousand Rupees, then SGCARE will online transfer the amount to the direct seller’s bank account.

4. Charges on Mistakenly Transferred Amount

   If any Customer/Direct Seller claims that he has mistakenly transferred amount through online payment gateway and seeks refund of the same, SGCARE verifies NOC, KYC & other necessary documents and refunds the same deducting with 2% service charges.